Maintenance and Repair

In order to maintain your piano in its best condition, it is essential to carry out maintenance, especially piano tuning, on a regular basis.
Our tuner / technicians will inspect your piano before commencing tuning to ascertain if there are any causes for concern. Typically they will inspect the following aspects :

  • The general condition of the piano

  • The general condition of the soundboard

  • The condition of the hammers

  • The condition of the dampers

  • The condition of the strings

  • The condition of the keys

  • The condition of the pedals


Once the above have been inspected, any issues willl be relayed to you to see if you would like them corrected. The tuner will give an indication of any costs - often if there are just a few minor adjustments no charge will be made.
The tabs below contain some information regarding the types of on-going maintenance that may be necessary, together with an explanation of regulating, and some of the signs to look out for where a piano is in need of this
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    Minor Repairs Minor repairs could include sticking keys, broken hammers, or broken strings.
    It could be a vibration coming from the lock, or the hinge of a piano.
    It could even be the glass protecting the picture hanging above the piano that could be causing the vibration.
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    Minor Faults In some cases a very minor fault may not be noticed by the tuner, so it is imperative that you point out all of your concerns before the tuner starts work.
    Many piano tuners are not piano technicians, and many piano technicians are not pianos tuners.
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    Remedial Work All our tuners are also technicians and they undergo continuous personal development through courses and workshops to further, and hone their skills.
    If you have a piano that requires remedial work, please make sure that you ask for one of our tuner/technicians.

Piano Regulation

Wear and tear occurs in a regularly played piano, together with dimensional changes occurring in the wood and the wool elements of a piano due to climatic changes. In order to compensate for this, together with the compacting and settling of the felts and cloths, adjustments to the mechanics of the piano are periodically required. This adjustment is known as regulating and the frequency of this process is determined by many factors. The age and condition of the piano, the environment in which it is kept, and the amount it is played all affect the regulating, and our technicians will be able to advise you on how often this should be done. A minimum would however be once every 5 years. Regulation of a piano addresses four primary areas

The Action

Is the mechanical part of the piano which transfers the motion of the fingers on the keys to the hammers which strike the strings. The action comprises of over 9,000 moving parts which require adjustment to critical tolerances for this movement to be accurately transfered to the hammers.

The Damping System

The dampers stop the strings from vibrating after the hammer has struck the strings (unless the loud pedal is depressed). They are controlled mechanically by the damping system.

The Keyboard

This supports the mecahnical parts which are played by the pianists fingers - The Keys. These keys act on a fulcrum and through a series of connections the movement is relayed to the piano action and subsequently to the movement of the hammer striking the string.

The Pedal System

Depending on your piano, there is likely to be either two or three pedals. The right pedal has a unifomed effect on both uprigh and grand pianos in as much as it is the 'loud' pedal and liftes the dampers uniformally so that the strings continue to vibrate after the key ahs been released. The left pedal (often called the Una Chorda) on grand pianos shifts the action to the right so the hammers only strike a smaller number of strings thereby giving the effect of playing quiter. On an upright piano the left pedal moves the hammers nearer the strings so the actual impact is reduced. The middle pedal on an upright piano often engages a muting system, while on a grand piano the middle pedal (often referred to as the sostenuto) raises the damper on an individual note, allowing that note to continue to vibrate.

Need regulation ?

All pianos will require regulation at some point or another. The need, and frequency are determined by many factors as detailed, but suffice to say there will always be adjustments needing to be made. Pianos are manufactured from natural materials, and these are susceptible to wear and tear, humidity, temperature etc

There are quite a few tell-tale signs that indicate that your piano is in need of regulating. You, as the pianist will know how your piano used to feel when you first acquired it and you will have your own preferences. These preferences will include, touch, responsiveness, tonal dynamics, and should be communicated to the technician. Some of the warning signs that your piano requires regulation, however are :

Warning signs

Keys on the keyboard are not level

Keys sticking / dampers not damping

Keys are unresponsive

Uneveness of sound and dynamic range

Poor tonal quality when chords being played

Lack of speed in repetition

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